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ManageEngine ServiceDesk Plus Integration with WatchMyDC®
Introduction
ManageEngine ServiceDesk Plus integration with WatchMyDC® does not require a pre-built media package. Basically, for MangeEngine ServiceDesk Plus integration with WatchMyDC®, customers need to configure the software admin settings. Such information is collected from the WatchMyDC® Dashboard.
Dependencies
- Firstly, import and register the WatchMyDC® Collector to the WatchMyDC® Dashboard
- Then, generate the Webhook Secret from the WatchMyDC® Dashboard
- Lastly, copy the Organization ID from the Configuration Center > Collector or from the Organization Settings page
Procedure
From the WatchMyDC Dashboard
- Navigate to the Configuration Center > App Synchronization page
- Then, click on ME ServiceDesk Plus then click to generate the Webhook Secret, copy the key
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From the ManageEngine ServiceDesk Plus
- Login as Administrator with admin privilege
- Then, navigate to Admin icon, click on it.
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3. Then, click on the Webhooks under Integrations
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4. Then, click on New and add below parameters
- Name: ex. WatchMyDC Notifier
- HTTP Method: select ‘POST’
- URL: ex. http://<WatchMyDC-Collector-IP:5050/
- Authentication Details: select ‘Basic Authentication‘
- Username: Enter the Organization ID
- Password: Enter the Webhook Secret
- Request Payload:
{
"id":"${{request.id}}",
"request":"${{request.subject}}",
"created_by":"${{request.created_by.name}}",
}
- Content Type: select ‘application/json‘
- Lastly, click on Update
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5. Later, test the configured Webhook by clicking on Execute button:
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6. Finally, select a ticket and execute it, the ticket should be seen in WatchMyDC® Alerts Dashboard:
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Conclusion
Service request tickets arrive to WatchMyDC® as soon as the ManageEngine ServiceDesk Plus integration with WatchMyDC®integration is successful.