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PRTG Integration with WatchMyDC®


Paessler PRTG Network Monitor is a popular IT infrastructure monitoring tool. The PRTG supports many notification methods except the Webhook with a third-party system. The solution supports the HTTP Post mechanism without JSON/XML/URL-encoded file format support. And no default third-party webhook plugin is readily available except for Slack & Microsoft Team. So we prefer to have the Syslog method for the PRTG integration.

This document describes the process to create a Syslog Notification Trigger in the PRTG Network Monitor. This is to forward the necessary alerts to the WatchMyDC®.


  1. The WatchMyDC® Collector status should be ‘online’ while testing the notification method
  2. UDP port 514 should be open from the PRTG system towards the WatchMyDC® Collector. This note is to configure any firewall that is present between those.
  3. The PRTG system should be added to WatchMyDC® Dashboard as a Node Status Only method from the Configuration Center > Networks & Systems > Add New Devices section. This is due to the fact that WatchMyDC® rejects incoming Syslog messages from an unknown source.
  4. ICMPv4 protocol should be open from the WatchMyDC® Collector towards the PRTG system. This note is to configure any internal firewall.

PRTG Integration Procedure

From the WatchMyDC® Dashboard

  1. Login to the WatchMyDC® Dashboard and select a Site and Network/Data Center
  2. Then, add the PRTG system as Node Status Only endpoint from the Configuration Center > Networks & Systems > Add New Devices. This document explains the method.

From the PRTG Network Monitor

  1. Login to the PRTG Network Monitor with required credential
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2. Then, move to the Setup > Accounts Settings > Notification Templates

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3. Then, enter the credentials again

4. Thereafter, click on the Add Notification Template from the right side.

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5. Lastly, set the below parameters from the next page:

  • Under Basic Settings
    • Template Name: Provide a suitable name, ex: WatchMyDC Syslog Notifier
    • Status: Started
    • Schedule: None
    • Notification Handling during Scheduled Pause: Collect notifications and send them when reactivated
  • Under Notification Summarization
    • Method: Always notify ASAP, never summarize
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  • Then, under the Access Rights, then User Group Access: provide required permission as needed, ex: PRTG User Group, Full Access
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  • Then, toggle ON the ‘Send Syslog Message’ and follow the below settings or change those as needed
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6. Finally, Save all settings

What’s Next?

Now the user can engage this Notification Method under each sensor from the Notification Trigger tab. Below example shows that the method of notification with a HTTP sensor.

  • Firstly, configure the trigger so that forwards the alerts towards the WatchMyDC®
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  • Lastly, on the event of HTTP status is down, PRTG forwards the alerts to the WatchMyDC® through syslog.